Initial Release: Tendo App
Summary
User Availability
Functionality
- Account Setup
- Homepage
- Care Team
- Settings
- Appointments
- Care History
- New Care
- User Profile Menu
- Branding
- Tendo iOS App
Tendo App Support
- User Documentation
- Known Issues
- General Feedback
- Release Notes
Summary
The Tendo app is an online service that provides seamless, intuitive, and user-friendly experiences to simplify the healthcare journey and allow patients to interact with their providers. To access the app, the use of a smartphone with a mobile browser is required.
User Availability
The Tendo app is available for patients 18 years or older within the following healthcare institutions:
Interested patients can request an app invitation using the institution’s Tendo webpage. Accepted patients receive an app invitation via email.
Functionality
Account Setup
When patients accept an invitation from their healthcare institution, they create a Tendo account within the Tendo app.
The patient onboarding process includes verifying their identity, creating a password, consenting to their healthcare institution’s HIPAA agreement, and confirming their account information.
Patients use their invitation email address and newly created password to log in to the app. They can also allow the app to log in via device recognition.
Notes:
For security purposes, patients are logged out of the account after 30 minutes of active use or 10 minutes of idle activity.
If patients cannot remember their password, they can request a password reset to their email address.
Homepage
Once a patient’s identity is verified and the institution’s HIPAA agreement has been accepted, all existing providers, appointments, and patient data from the patient’s provider will be visible in the Tendo app Homepage.
The Homepage includes access to the patient’s care team, app settings, appointments, care history, requests for new care, and user profile menu.
Care Team
Patients can see their past and current providers in the Care Team page. Patients can view a detailed page for each provider that displays provider degrees, specialties, and locations. Patients can see all past appointments with the provider, can access the provider’s location via the map application in the patient’s mobile device, and call the provider’s office.
Settings
In the User Profile Menu, patients can opt-in to SMS or email notifications and be alerted about posted visit summaries and lab results.
Regardless of notification settings, patients can view a list of all notifications directly from the Homepage. Notifications can be manually marked as read or unread.
Appointments
The Homepage displays all upcoming appointments as previously created by their provider(s). Upcoming appointments display the provider image and name, location, appointment date, start time, and check-in information.
In the appointment details page, patients can view the reason for their visit, access the provider’s location via the map application in the patient’s mobile device, and call the provider’s office. Appointments can also be canceled or rescheduled with the same provider up to 24 hours before the appointment start time.
Care History
Once an appointment is complete, the Care History page displays all visit summaries and lab results. Past appointments are listed by the most recent appointment date and display the provider image and name, location, and speciality.
Note: If a visit does not yet have summary details, a pending status is displayed below the name of the provider and prior appointment date. Once the provider has entered the details from the visit, the Visit Summary will be available.
The Visit Summary page displays instructions written by the provider. The entry may include additional content, which can be expanded within the page.
Additional details about the patient’s appointment are located in the Details page and include the reason for the visit, diagnosis and assessment information, and health vitals. Providers can also request lab orders, which display the order type and order name.
Results are displayed according to the collected date. If a patient views the visit summary before the provider note has been included, the patient views a disclaimer that the lab results have not yet been viewed by the provider.
When results for an order are available, they display in both the Details page for the appointment and the Care History page. Additionally, a notification is created when a provider has added a note with the lab result.
Note: Results are displayed to a patient only if the patient consented to their healthcare institution’s HIPAA information as part of the onboarding process.
New Care
When patients require a new appointment, they can schedule with a provider directly from the Get Care button on the Homepage. Alternatively, they can also schedule an appointment from the Care Team page.
After selecting a provider and location, patients can view and select an available appointment date and time. Currently, online appointments can be scheduled at least three days in advance. Once the appointment is confirmed, the Homepage displays the upcoming appointment.
Note: Appointments can be canceled or rescheduled with the same provider up to 24 hours before the appointment start time.
User Profile Menu
The Profile Menu allows patients to access information about their profile, such as their account information, insurance information, app settings, and other resources.
Branding
Tendo supports branding for healthcare organizations to include their logo as part of provider profile photos throughout the app.
Tendo for iOS App
Instead of accessing Tendo through a mobile browser, users with an iOS device can download the native Tendo for iOS App as part of the onboarding process.
Alternatively, the iOS app supports universal linking for visit summaries, lab results, and appointments. Patients who access Tendo using a mobile browser on their iOS device will be prompted to use the Tendo for iOS app when viewing appointments, visit summaries, and lab results. Accessing the app banner will link the patient to the same page within the iOS app.
Tendo App Support
Patients can access the Tendo Support Portal, which provides multiple resources for patients to receive help with the Tendo app. The Support Portal can be accessed via the Profile Menu or at support.tendo.com.
User Documentation
The Patient Help: Tendo App Solutions Knowledge Base provides resources about the Tendo app and answers to frequently asked questions.
Known Issues
In its initial release, the Tendo app may lack designed functionality or display unintentional behaviors.
Notable issues that are being discussed among the product and engineering teams are included in the Known Issues: Tendo App page.
Additionally, behavior that is not indicated in the Known Issues pages should be reported via the Tendo Support page.
General Feedback
In the Profile Menu, the Feedback link allows patients to leave general feedback about the Tendo app. General feedback includes ideas for upcoming functionality, desired workflows, or any other suggestions that can help provide everyone with a seamless healthcare experience.
Release Updates
The Tendo App Feature Updates section maintains both individual release updates and the product changelog.
Release updates include all recent changes related to the Tendo for iOS app.
The Changelog is a comprehensive history of all changes in the Tendo for iOS app and ordered chronologically by release version.
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