How do I compose a message to a medical care team provider in the Tendo iOS app?

Modified on: Wed, 16 Aug 2023 1:46 PM

If supported by your healthcare system, you can send messages to a provider in your care team. Currently only medical questions can be sent via an online message.


Note: 

  • If the Messages link is not available in the Tendo menu, your healthcare system does not support this feature.

  • Please allow up to 48 hours for a reply. You may be billed for medical advice.

  • For non-medical topics, you’ll be directed to contact the healthcare organization via telephone.

  • For appointment scheduling questions, you’ll be directed to the online Schedule Appointment page.


Open Messages

Tap the Messages link.


Messages Link in app menu


Compose Message

Click the Compose button.


Compose button in Messages inbox


Select Message Type

Select the Ask a Medical Question option.


Select message option in compose window


Send Provider

If you have more than one provider in your Care Team, select the name of the provider who should receive the message.


Provider list for message recipient


Send Message

In the text field [1], write your message to your provider.


When you are finished, click the Send button [2].


Send button in message window


View Message

View your message as a new message thread. When your provider responds to your message, the thread will be updated with the reply.


Sent message displays in the Inbox


Was this answer helpful?