How do I ask a billing question?

If you need to ask a question about payments and billing, you can send a message from the Payments page.

Note:

Open Account

In the sidebar menu, click the Profile icon [1], then click the Account link [2].

Tap the Payments link.

To send a billing question, click the Billing Questions button.

Billing Questions button at the end of the Payments page

Click the Ask a Billing Question button.

Billing window with the Ask a Billing Question button

In the Text field, compose your message [1]. Then click the Send button [2].

Message send button

View your message in the Messages page.

Messages page with billing question