How do I make multiple online payments toward my outstanding balance in the Tendo iOS app?

Modified on: Sat, 2 Dec 2023 4:32 PM

You can make multiple online payments toward any upcoming and outstanding balance in your account. 


You can also add a custom amount toward your outstanding balance, such as if you want to help pay down the balance owed.


Notes: 

  • For copays related to upcoming appointments, you can also make a payment while viewing your copay if included as part of the appointment check-in process.

  • Not all providers may support online payments. If you cannot view the option to make an online payment, you will need to pay your balance in the office.


Open Account Menu

In the Homepage, tap the Menu icon.


Mobile app Menu icon in the homepage


Open Payments

Tap the Payments link.


Mobile app Payments Link in User Account


Pay Multiple

At the bottom of the balances list, click the Pay Multiple button.


Mobile app Payment Multiple button in the Payments page


Select Balances

Click the checkbox for each balance you want to pay.


Mobile app Multiple payments with selected checkboxes for individual payments in the Payments page


Add Custom Amount

If you want to add a custom payment toward your balance, click the Add Custom Amount button.


Mobile app Add Custom Amount button that displays when selecting multiple payments


Enter the amount you want to add to your payment. The custom amount will be applied first to any upcoming visits and then to your oldest outstanding balance.


In the text field [1-Mobile], enter the custom amount. Then click the Next button [2].


Mobile app Custom Amount page with custom amount field and Next button


Confirm Payments

Confirm all balances have been selected [1].


If you entered a custom amount, ensure the Custom Amount field is also selected [2].


Click the Next button [3].


Mobile app Summary of multiple payments including custom amount


Review Summary

Review the summary of the multiple payment total. Click the Next button.


Mobile app Summary page of all balances to be paid


Confirm Billing Details

In the confirmation window [1-Mobile], confirm your email address and billing details. If you need to edit your billing information, click the Edit button [2].


To confirm your billing details, click the Confirm button [3].


Mobile app Payment billing information review window with Confirm button


Enter Credit Card Details

In the payment window [1], enter the details for your credit card. 


When you are finished, click the Next button [2].


Mobile app Payment credit card information window


Process Payment

Review your payment information, then click the Process Payment button.


Mobile app Payment confirmation page with Process Payment button


View Payment Confirmation

Confirm that your payment information was processed successfully. 


Note: If any of your payment information was entered incorrectly, any processing errors will display in the page.


Mobile app Payment confirmation page for successful processing

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