How do I request a prescription or medication refill?
From the Medications page, you can request a prescription or medication refill if needed. If you are out of refills, you can also request a prescription renewal.
Open Medical Profile
In the Homepage shortcuts section, tap the Medical Profile link.
Open Medications
Tap the Medications link.
Request Refills
Tap the Request Refill(s) button.
Review Request Types
If your medication still has refills, you can request a refill from your pharmacy [1]. However, if you have no more refills available, you will need to contact your provider for a prescription renewal [2].
Note: If you are not able to send a message to your provider for a renewal, you'll be directed to contact your provider via phone.
Contact Pharmacy
If your medication still has refills, click the Contact Pharmacy option [1], then click the Next button [2].
View Pharmacy Details
View the details of your pharmacy on file. You can use the information to refill your prescription via phone, or you can refill via their website (if available).
Click the Close button.
Request Renewal
If you need a prescription renewal, click the Request Renewal option [1], then click the Next button [2].
Select Medication
Select the medication(s) that need to be renewed [1]. Then click the Next button [2].
Note: For unlisted medication renewals, contact your provider’s office.
Select Pharmacy
To select the pharmacy on file, click the name of the pharmacy [1]. Then click the Next button [2].
Note: To select a new pharmacy, click the Enter Pharmacy Details button. You can enter the details of your pharmacy manually.
Send Request
Click the Send button.
View Request Confirmation
View the confirmation of your request. Please allow 48 hours for your provider to respond to your request.
To view your request in your Messages, click the View link [1]. Otherwise, click the Close button [2].
