How do I verify my insurance information for an appointment in the Tendo iOS app?

Once your appointment is confirmed, you may be asked to review and update your insurance information.

Notes:

If you have recently requested an insurance update, you can check your Insurance page to check the status of the information. Updates to your insurance information must be passed back to your provider’s healthcare system and may take up to 48 hours to process.

Open Insurance Verification

In the Homepage, locate the name of the provider and the appointment date.

Tap the Verify Insurance link.

App appointments section with Verify Insurance link

The page displays your current insurance information.

If the information is correct, click the Verify button [1].

If you need to update your insurance information, click the Update button [2].

Verify Insurance Button

Once your insurance verification is complete, the Verify Insurance confirmation item displays a solid green circle with a white check mark [1].

Depending on your provider, you may have additional check-in tasks to complete.

Appointment details page with Insurance Verification link completed