23R3 Patient Care Journey App Release
New Features
- Patient Care Journey App
- Payment Enhancements
- Insurance Verification
- Prescription Management
- Message Attachments
- Anonymous User Appointment Scheduling
- Notification Preferences
Enhancements
- Care Team List
- Care Journey Filters
- Get Care Filters
Unless otherwise indicated:
- Availability for individual devices are indicated as part of each feature description. Not all features may be available for all devices.
- Features may require individual healthcare system configuration. Organization administrators should contact the Tendo Product Services Team for configuration assistance. If no configuration detail is provided for a feature, the feature is available for all Tendo users.
- Features may be associated with an accompanying Tendo platform product, as identified in the feature description.
- Information about fixed bugs for this release can be viewed in the Tendo changelogs.
New Features
Payment Enhancements
Patients benefit from an enhanced payment experience with a dedicated Payments page and granular payment options for upcoming appointments. This feature allows patients to better manage their balances for their individual financial situations.
Payment information is passed from the EMR regarding the patient’s insurance information, including estimates and outstanding balances.
How it Works
Total Balance View
The User Menu includes a dedicated Payments page that displays all upcoming appointment balances based on copay information, as well as any outstanding balances. This page displays the total of all balances owed and includes an itemized breakdown of the balance. Balances can be paid individually, in multiple payments, or by applying a custom amount.
Online Payments
When a patient views a payment balance, either in the Payments page or while confirming a copay for an upcoming appointment, payment can be made online if supported by the provider. The payment can also be elected to be paid in the office at the time of the appointment.
Billing Messaging
The Payments page allows patients to quickly send a message to their provider’s office regarding any billing questions.
Configuration
Healthcare system configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: YYYY-MM-DD
iOS: Version 2023.48.0
Android: Version 2023.48.0
Insurance Verification
Before checking in for an appointment, patients can verify their insurance information. This feature allows patients to receive accurate insurance information regarding coverage and copays.
Insurance information is verified against independent third-party services and stored in the patient’s EMR.
How it Works
When a patient verifies insurance as part of an upcoming appointment, the patient can make a request to update their insurance in the app if the information is incorrect. This feature helps patients manage their insurance more easily as part of preparing for an appointment.
If patients need to make an insurance update, they can search for their insurance plan information. If their plan cannot be found, they can enter the information manually and submit their request for verification approval.
If patients cannot update their insurance online, they can contact their provider’s office.
Insurance update approvals may take 24–48 hours to display in Tendo. Patients can refresh their Insurance page to check on the status of their request.
Configuration
Healthcare system configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: YYYY-MM-DD
iOS: Version 2023.48.0
Android: Version 2023.48.0
Prescription Management
Patients can manage their prescriptions and request renewals directly in the Patient Care Journey app. This feature allows patients to manage medication within their Medical Profile.
Requests for prescription renewals are sent to the patient’s provider(s) using the Messaging feature. Pharmacy information is displayed from the preferred pharmacy stored in the EMR.
How it Works
When a patient requests a medication refill, they are directed to the appropriate location to request the refill. If their medication still has remaining refills, they can view their pharmacy information so they can either refill their medication via phone or via the pharmacy’s website.
If a patient has no more refills, the patient can request a renewal from the prescribing provider, which is sent as a message to the provider’s office. If the provider does not participate in messaging, the patient is directed to call the provider to renew the prescription.
Configuration
Healthcare system configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: YYYY-MM-DD
iOS: Version 2023.48.0
Android: Version 2023.48.0
Message Attachments
Providers and patients may send attachments in messages. This feature allows documents or images to be shared regarding the patient’s healthcare.
Documents and images are linked to the patient’s information within the EMR, which may limit file types and sizes.
How it Works
When a patient views a message, they may view an attachment icon as part of the message thread. Any attachments within the message can be viewed and downloaded by the patient.
Additionally, when a patient sends a message to a provider, the attachment icon also displays as a message option. Patients may include attachments as needed.
Configuration
Healthcare system configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: YYYY-MM-DD
iOS: Version 2023.48.0
Android: Version 2023.48.0
Anonymous User Appointment Scheduling
Providers can send any patient an invitation to schedule an appointment using Tendo, without requiring a Tendo account. This change allows more patients to easily schedule appointments using Tendo.
Email links are sent to patients from a provider’s office. If patients want to sign up for a Tendo account to manage their appointments, they can verify their personal information to become a full Tendo user.
How it Works
When patients receive an email inviting them to schedule an appointment with Tendo, they will be able to view the provider’s location and available appointment slots. After their appointment is confirmed, they will receive an additional email inviting them to consider signing up for Tendo to manage their appointment.
Only a certain number of appointments can be scheduled using the email signup link, after which patients will have to create a Tendo account to be able to schedule additional appointments.
Configuration
Healthcare system configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: YYYY-MM-DD
iOS: Version 2023.48.0
Android: Version 2023.48.0
Notification Preferences
Patients are able to view and update their communication preferences by notification type in addition to notification channels. This feature allows patients to manage their own notifications instead of receiving all notifications using one notification channel.
Notifications can also be customized by individual healthcare systems to improve the patient experience.
How it Works
In the Notifications page, patients are able to view the various types of notifications, such as appointments, visit summaries, billing, and provider communications. Patients can choose to enable notifications for each type and specify whether they prefer the notification via email, SMS, or push communication channels.
Configuration
Healthcare system configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: YYYY-MM-DD
iOS: Version 2023.48.0
Android: Version 2023.48.0
Enhancements
Care Team List
Patients view their Care Team list based on the care team established by their providers. Previously the Care Team list was created from past encounters in a patient’s care journey.
The Care Team list integrates with the EMR and displays the information associated with a patient’s Care Team providers.
How it Works
When patients view their Care Team page, the page displays all associated providers for the patient as managed by the provider’s healthcare organization. Patients can easily schedule appointments with providers referenced within the list and being best identified to help patients with their care.
Availability & Documentation
Desktop: 2023-12-01
iOS: Version 2023.48.0
Android: Version 2023.48.0
Care Journey Filters
Improving on the 23R2b release, the Care Journey filters have been redesigned to allow for additional filtering options for a patient's Care Journey experience.
How it Works
When patients view their Care Journey page, all scheduled and unscheduled events not associated with a specific diagnosis or condition are visible. However, when a patient applies a condition filter, any relevant past or future content associated with the condition displays within the page for as long as the condition exists for the patient.
Availability & Documentation
Desktop: 2023-12-01
iOS: Version 2023.48.0
Android: Version 2023.48.0
Get Care Filters
Improving on the 23R2b release, the Get Care filters have been redesigned to allow for additional filtering options when searching for a provider or specialist.
How it Works
When patients view the Get Care page and search for a provider or specialist, patients can use the Filter option to narrow their search to providers accepting new patients, providers who are accepting online appointments, a provider’s gender, and a provider’s language.
Availability & Documentation
Desktop: 2023-12-01
iOS: Version 2023.48.0
Android: Version 2023.48.0